Surface – iOS Mobile Apps
Information and features that are relevant only to the iOS mobile apps and ecosystem
Apple Intelligence
The app uses Apple Intelligence for three on-device AI features — content summaries and recommendation reasoning from iOS 26, and AI-generated Siri responses from iOS 27 — all running privately on the guest's device with no data sent to a server.
Apple Intelligence Introduction
Apple Intelligence is Apple’s suite of on-device AI features, available on compatible iPhones and iPads running iOS 26 or later.How the App Uses Apple Intelligence
There are three areas where Apple Intelligence plays a role: Summaries — Long pieces of content can be summarised at the tap of a button.Content Summaries
Long-form content in the app — event descriptions, place write-ups, offer details, route information — can be lengthy.Recommendation Reasoning
When the app surfaces content based on what a guest has told it they enjoy — types of routes, categories of places, event preferences — it can now explain why each result was suggested.Apple Intelligence Controls
Guests control whether Apple Intelligence features are active through the app’s settings.Apple Intelligence Device Eligibility and What to Know
Which devices support Apple Intelligence Apple Intelligence requires a device with an A17 Pro chip or later — iPhone 15 Pro and above, and M-series iPads.
Apple Intelligence is Apple’s suite of on-device AI features, available on compatible iPhones and iPads running iOS 26 or later.How the App Uses Apple Intelligence
There are three areas where Apple Intelligence plays a role: Summaries — Long pieces of content can be summarised at the tap of a button.Content Summaries
Long-form content in the app — event descriptions, place write-ups, offer details, route information — can be lengthy.Recommendation Reasoning
When the app surfaces content based on what a guest has told it they enjoy — types of routes, categories of places, event preferences — it can now explain why each result was suggested.Apple Intelligence Controls
Guests control whether Apple Intelligence features are active through the app’s settings.Apple Intelligence Device Eligibility and What to Know
Which devices support Apple Intelligence Apple Intelligence requires a device with an A17 Pro chip or later — iPhone 15 Pro and above, and M-series iPads.
Siri, Spotlight & App Shortcuts
The app works with Siri, Spotlight, and App Shortcuts on iOS 27 to let guests search, browse, and access their booking by voice or from the iPhone home screen without opening the app.
Siri, Spotlight & App Shortcuts Introduction
Guests don’t always want to open the app to find something.Spotlight Search
Most people know Spotlight as the search you get when you swipe down on the iPhone home screen.Siri: Searching by Voice
Guests can ask Siri to search a specific part of the app.Siri: Browsing Without Searching
Not every guest knows what they’re looking for.App Shortcuts
The moment a guest installs the app, a set of ready-made actions appears in their iOS Shortcuts app — nothing to configure, nothing to turn on.In-App Siri Discovery Carousel
Voice features are only useful if guests know they exist.How Siri’s Spoken Replies Are Built
When Siri responds to a search, it says a short line to go with the results on screen.Bookings in Siri
Guests who are logged in and have a booking can ask Siri for their stay details.Multiple Parks, Guest Restrictions & Feature Toggles
Multiple parks The app runs across several parks from a single platform.Siri: Global Search
Instead of asking Siri to search one specific thing — FAQs, or events, or the welcome pack — a guest can just say “Search [app name] for…” and finish the sentence with whatever they’re actually after.Finding and Setting Up Siri, Spotlight & Shortcuts
Everything covered elsewhere in this chapter works out of the box for any guest on iOS 27 or later — there’s no sign-up step.Full List of Siri Phrases
Here’s exactly what a guest can say to Siri, grouped by shortcut.Siri Predictions & On-Screen Awareness
Everything else in this chapter is something a guest asks for — a search, a browse request, a shortcut they run.Customising Search & Shortcuts
A common question from park staff: “Can we change what Siri says for our park?” or, “Can our content team make search understand more of what guests actually ask?” This article draws a clear line between what a content team can already change today, and what’s fixed in the app itself.Entity-by-Entity Examples: Spotlight, Siri & Shortcuts
The rest of this chapter explains each access route on its own — Spotlight, Siri, and App Shortcuts.
Guests don’t always want to open the app to find something.Spotlight Search
Most people know Spotlight as the search you get when you swipe down on the iPhone home screen.Siri: Searching by Voice
Guests can ask Siri to search a specific part of the app.Siri: Browsing Without Searching
Not every guest knows what they’re looking for.App Shortcuts
The moment a guest installs the app, a set of ready-made actions appears in their iOS Shortcuts app — nothing to configure, nothing to turn on.In-App Siri Discovery Carousel
Voice features are only useful if guests know they exist.How Siri’s Spoken Replies Are Built
When Siri responds to a search, it says a short line to go with the results on screen.Bookings in Siri
Guests who are logged in and have a booking can ask Siri for their stay details.Multiple Parks, Guest Restrictions & Feature Toggles
Multiple parks The app runs across several parks from a single platform.Siri: Global Search
Instead of asking Siri to search one specific thing — FAQs, or events, or the welcome pack — a guest can just say “Search [app name] for…” and finish the sentence with whatever they’re actually after.Finding and Setting Up Siri, Spotlight & Shortcuts
Everything covered elsewhere in this chapter works out of the box for any guest on iOS 27 or later — there’s no sign-up step.Full List of Siri Phrases
Here’s exactly what a guest can say to Siri, grouped by shortcut.Siri Predictions & On-Screen Awareness
Everything else in this chapter is something a guest asks for — a search, a browse request, a shortcut they run.Customising Search & Shortcuts
A common question from park staff: “Can we change what Siri says for our park?” or, “Can our content team make search understand more of what guests actually ask?” This article draws a clear line between what a content team can already change today, and what’s fixed in the app itself.Entity-by-Entity Examples: Spotlight, Siri & Shortcuts
The rest of this chapter explains each access route on its own — Spotlight, Siri, and App Shortcuts.