Guests don’t always want to open the app to find something. Sometimes they’re mid-walk and want to ask Siri a quick question, or they’re searching their phone for pool opening times and just want an answer to appear. This chapter covers the three iOS features that make that possible — Spotlight Search, Siri, and App Shortcuts — letting guests get to park information without opening the app at all. They can search by voice, browse content hands-free, or check their booking just by asking.
Release
These features require iOS 27 or later. Guests on older iPhones simply won’t see them — everything else in the app works as it always has.
What guests can actually do
- Type in iOS Search and see FAQs, events, places, the welcome pack, offers, routes, home sales, and their own booking appear without opening the app.
- Ask Siri a question and hear a spoken answer — including straight factual questions like “is the sports bar open?” or “what’s the number for reception?”, answered from the park’s own information.
- Say “what’s on this weekend at [app name]” and get a selection of events straight away — no follow-up question.
- Search by voice from the lock screen — park information doesn’t need the phone to be unlocked (opening an item in the app, or asking about a booking, still does).
- Ask Siri to show their booking.
- Find a list of voice commands ready to use in the iOS Shortcuts app — nothing to set up.
This is an iOS-only feature set — there is no Android equivalent, and none is planned as part of this work. Android park apps continue to work exactly as before.
What’s covered in this chapter
- Spotlight Search — how park content shows up in the phone’s system-wide search.
- Siri: Searching by Voice — asking Siri to search a specific part of the app.
- Siri: Browsing Without Searching — getting a selection of results with no keyword needed.
- App Shortcuts — the ready-made shortcuts every guest gets automatically.
- In-App Siri Discovery Carousel — how guests find out these features exist.
- How Siri’s Spoken Replies Are Built — how Siri’s spoken replies are generated.
- Bookings in Siri — asking Siri for booking details.
- Multiple Parks, Guest Restrictions & Feature Toggles — how this behaves across a multi-park estate, and what staff can turn on or off.
- Siri Global Search — searching everything at once with a single phrase.
- Finding and Setting Up Siri, Spotlight & Shortcuts — where to find these features and how to make sure they’re switched on.
- Full List of Siri Phrases — every phrase Siri recognizes, in one place.
- Siri Predictions & On-Screen Awareness — how Siri and Spotlight can proactively suggest recently-viewed content.
- Customising Search & Shortcuts — what a content team can and can’t change per park.
- What Each Entity Exposes to Search — internal reference: what’s shared with iOS per content type, and what’s actually searched.
- Entity-by-Entity Examples: Spotlight, Siri & Shortcuts — step-by-step examples for every content type, across all three access routes.
- Asking Siri a Question — factual questions about opening times, phone numbers, dogs, event dates and directions.